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Moving From Task Manager to Process Owner
Designed for managers in high-demand fields like healthcare, education, and hospitality, Moving from Task Manager to Process Owner: Strategic Delegation for Operational Leaders is a 60-minute asynchronous micro-learning course by Southern Arizona Middle Management Solutions, LLC, that transforms transactional task-assigning into complete process ownership. Grounded in organizational psychology, this evidence-based training equips leaders with downloadable tools—including the Ownership-vs-Task Audit Matrix, Outcome Agreement Charter, and 5-Question Check-In Protocol—to define decision autonomy guardrails, eliminate reverse delegation, and build sustainable accountability across service workflows. By completing three 20-minute modules and achieving an 80% benchmark on a scenario-based final assessment, participants earn an official Certificate in Autonomous Leadership. This course expires three (3) months after purchase.
Format
Micro E-Learning Online
Access Length
3 Months from Date of Enrollment
What's included?
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Unique Learning Paths
We guarantee you an exceptional experience with flexible learning paths and professional guidance. Each module is developed to be engaging with application tools for immediate understanding.
Schedule one-to-one meeting with a coach or consultant to help fully implement course concepts at an additional cost. Having a mentor or coach helps to greatly improve application and understanding of the material. Click any of the "Book a Session" buttons throughout the course or click the "SAZMMS" link in the menu for more details on how to book your session today. -
Applicable Tools and Worksheets
Enhance your virtual programs by allowing your learners to access high-quality tools they can implement immediately and get results quickly. All tools are downloadable and ready to implement. -
Discuss with Others
Participate in our online forum, share thoughts and ideas, increase connection, get help with your studies by joining our community in the course.
Joseph Gaw, EdD, MBA, MSN, RN, CSSC-CSSBB
Dr. Gaw brings over 20 years of experience in progressive supervisory and leadership roles in health care, education, and public service. He began his career in unlicensed assistive positions and progressing through middle management and executive-level roles both in the private-profit and public sectors. Dr. Gaw brings real-life experience and applicable tools to middle management application with a personal mission to help those who directly make a difference in organizational culture, improving outcomes for the community through a culture of excellence, and promoting systems that have a positive impact on others.
Prior roles in his career included various faculty positions in the university and community college programs as well as academic dean of programs. Dr. Gaw has content knowledge across the health care, education, and service sectors. Academically, Dr. Gaw earned a Doctorate of Education in Organizational Leadership, a Master of Science in Nursing with an Emphasis in Nursing Leadership in Health Care Systems, and a Masters of Business Administration in Organizational Management. He is certified as a Six Sigma Black Belt from the Council for Six Sigma Certification.
Prior roles in his career included various faculty positions in the university and community college programs as well as academic dean of programs. Dr. Gaw has content knowledge across the health care, education, and service sectors. Academically, Dr. Gaw earned a Doctorate of Education in Organizational Leadership, a Master of Science in Nursing with an Emphasis in Nursing Leadership in Health Care Systems, and a Masters of Business Administration in Organizational Management. He is certified as a Six Sigma Black Belt from the Council for Six Sigma Certification.
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